Terms of service

 

Heavensent® trading as Heavensent® Gourmet Terms of Service



    • ‘Heavensent® trading as Heavensent® Gourmet is our legal business trading name

    • ‘Heavensent® trading as Heavensent® Gourmet’ is the name that will appear on cardholder statements

    • ‘Heavensent® trading as Heavensent® Gourmet’ is the name advised on the payment record

    • ‘Heavensent® trading as as Heavensent® Gourmet’ is the name that will appear on your statement

    • The legal name Heavensent® trading as Heavensent® Gourmet’ is registered in New Zealand

    • The physical address of the ‘Heavensent® Gourmet’ trading as Heavensent® Gourmet’ approved place of business is: Heavensent® Gourmet’ trading as Heavensent® Gourmet New Zealand

    • The Heavensent® trading as Heavensent® Gourmet business and customer service details are:

    • Telephone number: 64 - 9 - 570 7283


    • Heavensent® trading as Heavensent® Gourmet is a New Zealand owned and operated business and all transactions will be billed in a Bank of New Zealand approved currency.

    • This is not an on-going subscription. Every time a customer makes a purchase, this is counted as a separate transaction


Payment:



    • Heavensent® trading as Heavensent® Gourmet accepts bank deposit, internet banking, credit card and cash payments

    • Heavensent® trading as Heavensent® Gourmet will supply relevant payment information in the confirmation email and the delivery invoice

    • Your account will be charged in NZD$


Delivery:



    • Delivery of programs is online and delivered in all New Zealand

    • There may be a delivery fee depending on the goods purchased, this will be stated in the shopping cart process

    • Heavensent® trading as Heavensent® Gourmet delivers physical goods within 3-5 days.

    • Heavensent® trading as Heavensent® Gourmet will attempt to deliver to you within this desired delivery time, however, they cannot guarantee this during busy periods

    • At the time of confirmation it is possible for the card holder to cancel the transaction, provided this is confirmed in writing to Heavensent® Gourmet trading as Heavensent® Gourmet via the following email address: office@heavensentgourmet.co.nz


Refund/Replacement Policy:



    • Heavensent® trading as Heavensent® Gourmet offers a refund/replacement policy if you are unhappy with our goods

    • Heavensent® trading as Heavensent® Gourmet will refund or replace the goods that was delivered

    • Heavensent® trading as Heavensent® Gourmet must be notified within 10 days of delivery for this to apply